I made a purchase on ebay, and the seller was very interested in making sure that I contacted them before leaving my feedback. Apparently, anything but the highest ratings will count against a seller. Here's what the seller wrote:
Please make sure you leave a rating of "5" on all detailed sellers ratings (DSRs) when you are leaving feedback. Ebay recently made changes to their feedback system where sellers can suffer SEVERE penalties if anything besides a "5" is left and you may be hurting your favorite sellers without knowing it.
*Any rating below 4.9: Seller pays an additional 5% in fees to sell on ebay
*Any rating below 4.8: Seller pays an additional 10% in fees to sell on ebay, and seller's listings are demoted in ebay's search - making them harder to find
*Any rating below 4.6: Seller pays an additional 20% in fees to sell on ebay and loses powerseller status. Listings are further demoted in ebay's search
*Any rating below 4.3: Penalty -Seller's listings are moved the the last pages of search results
*Any rating below 4.1: Penalty - Seller is no longer allowed to list on ebay.
eBay tells you as the buyer that a "4" rating means the item was accurately described, that you were satisfied with the seller's communication, the item was shipped quickly, and the shipping charges were reasonable - which a normal person would say is a good thing. However, ebay treats a "4" as a request to terminate the seller's ebay account, charge the seller more, and make it difficult for bidders to find that seller's items.
If you feel that the service you received does not deserve a "FULL 5 STAR" rating, PLEASE contact us so we can resolve any issues for you. We are reasonable people and are more than willing to work with you to resolve anything that may have gone wrong with your order.
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