I don't know why, but this bothered me a lot. This is a government agency, one that is charged with regulating elections, and the insurance industry in Montana, among other things.
Linda McCullough is not my grocer or my cell phone provider, she's the State Auditor.
We are not customers. A "customer" is one of the parties in a voluntary transaction known as a purchase. But there is nothing voluntary when it comes to government agencies. Government agencies make regulations, and compliance is mandatory.
The fact that Ms. McCullough has a standard of performance for her employees has nothing to do with "customer service."
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